Shipping policy

Yes we do! Our worldwide delivery is up to 10 working days.

Our delivery times are different depending on where you are in the world, see below the different delivery times:

- US - Express international delivery to the US is 5-10 working days.

- Australia - delivery to Australia is up to 10 working days.

- Europe - European delivery is 5-7 working days.

- Russia - Unfortunately, we are currently not shipping orders to Russia. We apologise for any disappointment this may cause.

Standard delivery (2-3 working days) and a cost of £3.95.

Returns and exchanges

1. Login with your Returns Number (printed on your Returns Form enclosed within your parcel) and email address/phone number HERE.

2. Select your reason for returning

4. Search for your nearest drop off point (FIND YOUR NEAREST DROP OFF POINT HERE). Or select 'Collect from me'.

5. Print out your returns label at home.

6. Drop off your return, please allow up to 10 working days for us to receive your items into our warehouse.

At Hortons England, we want to ensure that you select the right garment for you, whether it be down to fit or seeing the garment once it has arrived, we offer a transparent returns policy if the garment is 'just not for you'. This means you can buy with confidence knowing that if you are unhappy with the garment in any way, we will refund or exchange it providing it is returned new, unworn and in a resalable condition within our returns period (this also includes sale items). In alignment with the Consumer Contract Regulations, our returns period for refunds and exchanges is 28 days unless otherwise stated*.

Your shopping experience is very important to us, and we want to ensure we have taken the hassle away from the returns process by offering free UK returns via Royal Mail.

*Please note we only except returns from orders placed directly through our website. Orders returned to us that have not been directly placed through our website will incur £3.95 being deducted from the refund issued.

Upon receipt of your return into our warehouse, we ask to allow 7 working days to process your refund. You will receive an email confirmation when the moneys have been processed to the original payment method used on your order.

West Sussex Boutique

Our West Sussex boutique is based in the heart of Midhurst. Our address is as follows:

2-3 West Street


GU29 9NF

Monday - 10am until 5pm

Tuesday - Closed

Wednesday - 10am until 5pm

Thursday - 10am until 5pm

Friday - 10am until 5pm

Saturday - 10am until 5pm

Sunday - Closed