Delivery & Returns

Your purchase should be with you within 5 working days, however during peak shopping orders may take a little longer and we will get everything out to you as quickly as possible. 

Our Retruns Policy

At Hortons England, we want to ensure that you select the right garment for you, whether it be down to fit or seeing the garment once it has arrived, we offer a transparent returns policy if the garment is 'just not for you'. This means you can buy with confidence knowing that if you are unhappy with the garment in any way, we will refund or exchange it providing it is returned new, unworn and in a resalable condition within our returns period (this also includes sale items). In alignment with the Consumer Contract Regulations, our returns period for refunds and exchanges is 28 days unless otherwise stated*.

Your shopping experience is very important to us, and we want to ensure we have taken the hassle away from the returns process by offering free UK returns via Royal Mail.

*Please note we only except returns from orders placed directly through our website. Orders returned to us that have not been directly placed through our website will incur £3.95 being deducted from the refund issued.

How To Return

FREE UK RETURNS VIA ROYAL MAIL

HOW TO RETURN

1. Login with your Returns Number (printed on your Returns Form enclosed within your parcel) and email address/phone number HERE.

2. Select your reason for returning

4. Search for your nearest drop off point (FIND YOUR NEAREST DROP OFF POINT HERE). Or select 'Collect from me'.

5. Print out your returns label at home.

6. Drop off your return, please allow up to 10 working days for us to receive your items into our warehouse.

 Returns

Please note, to receive a refund or exchange on your order, the product(s) must be in its original condition with all original protective packaging included. This includes original tags, boxes, bags, labels, and swing tickets, which must remain attached to the product. In addition, our Fedora's must also be returned with their garment bag. The product must be unworn and returned in the same condition for Hortons England to be able to process any refunds or exchanges.

It can take up to 10 working days for a returned parcel to reach us, from the date it was sent back. Don’t worry though, as we will pop you an email when your return is completed. Any refund processed to a credit or debit card will appear on your statement within 5 working days from the date it was processed. If you don’t hear from us within 10 working days of sending your items back, please contact us with your order number and the details about which items you sent back. Our friendly advisors will then see what they can do for you.

Gift vouchers are non refundable.

Faulty items

If you believe an item is faulty, please contact the Hortons England Customer service Team on customerservice@hotonsengland.co.uk.

Wrong item recieved

In the unlikely event that the item you have received is not what you originally ordered, please contact our Client Relations Team on info@hotonsengland.co.uk as soon as possible and we will resolve this for you.