Privacy and Security

Information we use, how & why

When shopping online with C. J. Hortons Limited, we ask for information such as your name, email & delivery address and credit or debit card details. A contact telephone number may also be requested so that you can be contacted if there is a problem with the order. All this information is necessary to process & notify you of your order. 

Safety & Security of your Information

Our site uses the latest secure server technology to ensure your information is protected to the highest standard, whenever you place an order or access your account information. The Secure Sockets Layer (SSL) software we use encrypts the information you input, ensuring that it is virtually impossible for unauthorised parties to read any information that you provide. When paying at checkout you are directed to a third party that handles all payments, this means we do not store any card details. 

Contacting us by Telephone

To help us ensure excellent levels of customer service, we may record and monitor our calls for the purposes of staff training.

Privacy Policy

We will never pass your e-mail address to any other organisation.

Use of ‘Cookies’

Cookies are small pieces of data or text files that are stored by your web browser on your hard drive. Cookies allow a website to personalise your shopping experience and let the website know when the user has returned for example. Our cookies do not contain any personal information about you however and are only used to determine your browser and user preferences for our site, to help enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled, but you may lose a certain level of functionality.

Your Rights

If you have any queries about the personal and account information we are holding in your name, please contact our Customer Service team, who will be more than happy to review your file and update the records. You can contact our Customer Service team by email or phone:

Email: customerservices@hortonsengland.co.uk

Telephone: 07714 241 852

Alternatively, if you wish to change your existing preferences in relation to receiving marketing information from C. J. Hortons Limited or selected third parties, please go to My Account where you can review and update your details accordingly.